Shipping and Returns

COVID-19 Possible Shipping Delays:

• COVID-19 is still a pressing issue in most countries. The delivery dates you see online are accurate, but on rare occasions we may experience unusual delays for diamonds coming from overseas. Our team is working diligently & around the clock to rectify this situation. 

• Our customer service team is available to answer any questions you may have in regards to this issue.

 

Fully Insured, Free Shipping Via ACS COURIER Priority Overnight Shipping

Once your product has been handcrafted, Permarie offers complimentary shipping on all jewelry shipped in Cyprus via ACS® Priority Overnight A signature will be required at delivery.

You'll rest assured knowing precisely what day your order will arrive. We currently do not offer tracking numbers, for safety and insurance purposes. Please connect with an agent for more information.

Discreet Packaging

Your order will arrive in a discreetly marked package so your secret will be safe. Every piece of Permarie jewelry comes in a tasteful gift box that will make the presentation that much more amazing.

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Returns/Exchange Policy

Our hassle-free, 30-day return policy is part of our commitment to taking care of you every step of the way. If you’re unsatisfied with your Permarie purchase for any reason, orders can be returned within 30 days of delivery to your home. We’ll gladly arrange to have it collected at your door so you have one less errand to add to your list. To return your purchase, call Permarie customer service . A customer service representative will email you a return label along with simple packing instructions.

Free return shipping only applies to Cypriot customers and is limited to three per customer. To return an item, simply contact our customer service team for a return label and RMA. 

It will take about 24 - 48 hours for our team to send you a pre-paid, fully insured ACS 2-Day label.  We should receive your return within two business days, excluding weekends and holidays. 

All refunds will be processed within two weeks, in the original purchase method, unless noted otherwise. 

Please note: There is a return/exchange limit of 2 (returns or exchanges) per customer/household, per year.

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Non-Refundable Items

Custom eternity rings, or those that have been modified, cannot be returned or exchanged. These items are Final Sale.
Engraved jewelry items (excluding wedding and engagement rings) cannot be returned. These items are Final Sale.
Any special orders or custom requests (excluding wedding and engagement rings) cannot be returned. These items are Final Sale.

Price Adjustments

At Permarie, we frequently offer promotions and discounts. Price adjustments on purchases can only be made within 14 days of delivery. We cannot honor any new promotions or discounts after this timeframe.

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